INTEGRATED REPORT 2019

Areas of recognition and acknowledgement
Airports Company South Africa is consistently recognised as a leading global airports operator, and we have garnered the following recognition for our achievements in FY2018/19:
Area of recognition Benchmarking authority Achievements Placement
World’s Top 100 airports Skytrax World Airport Awards are based on a customer satisfaction survey across over 500 airports globally Three of our airports recognised in the top 35 airports in the world.
  • O.R. Tambo International Airport ranked 33rd (2018: 32nd).
  • Cape Town International Airport ranked 22nd (2018: 21st) overall and was named the best airport in Africa for the fourth consecutive year.
  • King Shaka International Airport ranked 29th (2018: 26th) overall and was named best regional airport in Africa for the second year in a row. It also won the award for best airport staff in Africa.
Carbon and environmental management Airport Carbon Accreditation: This is the only institutionally endorsed, global carbon management certification programme for airports. Five of our airports out of 246 airports globally were recognised for their actions to manage and reduce CO2 emissions, as part of the global airport industry’s response to the challenge of Climate Change. All nine airports have also achieved ISO 14001 Environmental Management System Certification (ISO 14001:2004) in accordance with the 2015 version of the standard
  • George Airport, King Shaka International Airport and Port Elizabeth International Airport received accreditation level 1.
  • Cape Town International Airport and O.R. Tambo International Airport received accreditation level 2.
Reporting Chartered Secretaries Southern Africa Integrated Reporting Awards: Best SOC Our FY2017/18 Integrated Report won the best State-Owned Company category at the Integrated Reporting Awards.
Airport excellence Air Cargo Week: World Air Cargo Awards Flagship airport wins African Airport of the Year
  • Aviation Company of the Year – Airports Company South Africa
  • Aviation Sustainability and Environment – Cape Town International Airport
  • Aviation Security – King Shaka International Airport
Airport excellence Civil Aviation Awards The Group and two airports won various awards for excellence in operations, sustainability and security. O.R Tambo International Airport won the award for the fourth consecutive year at the 2019 Air Cargo Africa conference and exhibition.
On-time performance OAG Aviation: The world’s largest network of air travel data Airport awarded top punctuality ranking in small airport category. King Shaka International Airport ranked 10th in category.
Employee satisfaction Top Employers Institute Airports Company South Africa recognised as a certified “Top Employer” in the Public Sector category Airports Company South Africa recognised as a “Top Employer” for the eighth consecutive year.
Security South African Civil Aviation Authority: Launched the inaugural Civil Aviation Industry Awards in 2018 Airport wins Aviation Security Award King Shaka International Airport won the award for its Security Awareness Campaign, an initiative that aimed to improve awareness of policies and procedures that promote and support airport security.

Area of acknowledgement

In FY2018/19 Airports Company South Africa faced diverse challenges. Our financial performance was weakened by traffic volumes not increasing as projected, as a result of attrition of previously dominant airlines and time taken to replace that capacity. A knock-on effect of this shift in our customer market was that non-aeronautical revenue – which is directly related to traffic volumes through airports – did not increase as we had planned. Finally, we were unable to reconstitute our retail and car hire tenant base on account of ongoing litigation.

We currently have outdated retail fittings and extended leases which do not provide optimal turnover and rental revenue for our airports, pending the outcome of litigation which will enable us to drive our transformation objectives as well as define our go-to-market strategy for commercial opportunities. While we have taken every necessary step to engage with stakeholders and delineate our approach to transformation in our supplier base, which is in line with sector charters and the regulations, we remain committed to pursuing what we believe to be a morally correct adjudication which will set a precedent for all state-owned companies doing business with the private sector.

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